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FAQs
your pre-sale qtns answered
Access to our Pre-Sale is exclusive to those that have an account with us - ensure you're signed in to view our newest items and add to cart. Exclusive access runs for 48 hours, then it will be open to all visitors to see and purchase on our site.
We will be shipping your new items to you as soon as possible, however, we have listed the latest they will be dispatched by us. Quality is so important to us, we don't want to rush this part.
Our current styles will be subject to a price increase. Our swim is quite skilful and slow to make as they are seamless and made from such a soft fabric. We've been holding off a price increase for a long time, however, we cannot keep up with demand and do not want to compromise the quality. We hope that the heads up helps you all out a bit!
We will be restocking all bikini pieces before the price increase.
All Store Credits that have been, or are still to be, issued from an old price, will be increased in value to reflect the new price of the item.
Keep reading below for any other questions you may have!
Exclusive Access to Pre-Sale FAQs
Qtn: How do you get Exclusive Access to Pre-Sale?
A: Create an account on our website by clicking here. Once you have created an account and you are logged in, you will receive access to our latest styles.
Qtn: How long will Pre-Order be available for?
A: Pre-Order will be available for VIP customers whilst stock lasts. Once the Pre -order time has lapsed our available new styles will on our website for everyone to purchase.
Presale FAQs
Qtn: When will my Pre-Sale items be shipped?
A: Check each product page for the estimated dispatch date. If we are ahead of schedule, we will ship them before this date.
Qtn: Can I modify my order from Pre-Sale?
A: We can modify your billing and shipping address only. We are unable to amend sizes and/or styles once the order has been placed. We strongly recommend you to read our Size Guide to ensure you are confident with your sizes when you purchase. If you are stuck, please reach out to our Customer Service Team with your measurements (underbust, bust, waist, hips) and we will help you out. Our Customer Service team is here to help - we would love to assist with any sizing and style questions you might have!
Qtn: Can I use my Store Credit towards Pre-Sale items?
A: Yes, you can use your Store Credit towards Pre-Sale items. After placing your items in your Cart, proceed to our Payment Page where you will find the option to ‘Use Store Credit’. Click this box and your Store Credit will be applied to your Total Amount. If the item you would like to purchase has a different price to your Store Credit you will be asked to pay the difference.
If you are not interested in using your Store Credit for Pre-Sale items and it is already applied to your Total Amount at Checkout, go back to your Shopping Cart Page. In your Order Summary, there is an option for you to remove your Store Credit by clicking on the ‘X’.
Qtn: I have sent an item back for an exchange, can I exchange for an item listed in your Pre-Sale?
A: Yes, you can. Please get in touch with our Customer Service team if you have already sent your returning items to us and you would like to amend your Exchange Form - we will do what we can!
Qtn: I placed an order for 1 item from your current collection with 1 item from Pre-Sale, can I receive the item that is in stock now and my other item later?
We are unable to do split-shipments for orders. If you would like items from our current stock to be shipped immediately, you will need to place a separate order. The Minimum Order Value will still be applicable for both orders.
e.g. in the above scenario, these two items will be shipped together once all of your items are ready to be shipped – the date is indicated on the Product Page. Alternatively, you could purchase a Bikini Set (2 items) or a One Piece from our current range, which will be shipped immediately. You can then place a separate order for items within Pre-Sale.
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