RETURNS

We launched our Returns Portal September 2024. If an Exchange Form was included in your order, you do not need to fill this in - please use the online portal.

In line with your rights as a consumer and obligations as business we will replace any faulty item received. In addition, we have extended to offer returns for Store Credit or Refund with a fee, provided you meet the conditions outlined below. You will need to be signed in to your Ark Swimwear account to submit an online return request. We will only accept returned item(s) that have been submitted using our returns portal.

RETURN CONDITIONS

You’re more than welcome to return your item(s) for Store Credit, but before you ship your item(s) back ensure you follow the below. If you’re not going to keep your items, you need to care for them as much as we do.

1) The swimwear must be in 'as-new' condition - unwashed, unworn and unused.
2) Each item must be neatly folded in its correct fabric bag with the correct label on the back. Without this label we won't be able to process your return.
3) Your swimwear must have the black size tags attached, and hygiene liners remain on any bikini bottoms and one pieces you're returning.
4) Your gift box is yours to keep, it's our gift to you! Some of our customers use their gift box to store their swimwear or jewellery in. Do not include your gift box in the return.
5) Once you post your item back, it is your responsibility to check your tracking number to see when it arrives to us. Ark Swimwear will not accept responsibility for lost or delayed items. If this is a concern, ensure you take insurance out on your return postage. Please note we will not inform you when we receive your item at Ark Swimwear HQ.
6) We will only accept one return per order. To clarify we do not accept goods that have already been redeemed with Store Credit from a previous return.
We will inspect your items. Please look after your swim as much as we do. We often receive items back with deodorant, moisturiser, spray tan, and makeup marks, as well as scents - cigarettes, washing detergent, perfume etc. We will not accept these, and you will be responsible to cover the shipping to get them back to you. Given the nature of swimwear, the only way to avoid this is to try on after a shower over clean underwear, before applying any moisturisers, oils or makeup.

HOW TO RETURN YOUR SWIMWEAR:

We have an Online Returns Portal which will guide you through the process. To access, you will need to be logged in to your account. You're more than welcome to return your item(s) for Store Credit or Refund (see below), but before you ship your item(s) back ensure you follow the below.

1) Log in to your Ark Swimwear account. If you checked out as a Guest, you will need to complete your account setup by selecting Forgot Password. Your past and future orders will automatically link to your account
2) Go to My Orders and select Return for the order you would like to return.
3) Select the item(s) for Return and follow the steps to initiate your return request.
4) You are responsible for shipping your items to us, we then cover the handling and logistic to get your new items to you. Make sure you keep your tracking number safe, as this allows you to keep track of your order whilst it's on its way to us.
5) Ensure your return meets the Return Conditions before you send it back to us.
6) Whilst we endeavour to process within 48 hours once your parcel arrives at Ark, you should allow up to ten (10) business days for us to process your return and issue your Store Credit or Refund.
7) Orders placed using a Store Credit from a return will be shipped via standard post (not Express), unless you include a further purchase with your order, which we will then automatically upgrade to Express Shipping, or you can choose to pay an additional shipping fee for Express Shipping.