Faulty or Damaged Items
Whilst we hope this never happens, if you believe your swimwear is faulty or damaged, please accept our apology. Email us on firstname.lastname@example.org with your name, order number and a photo of the faulty or damaged item. Our Customer Support team will work with you to issue a replacement in the first instance. Failing that, a refund will be provided.
In line with your rights and obligations as a consumer, we happily accept exchanges, provided you meet the conditions outlined below. Your order came with an exchange card, which you must complete and enclose with the returned swimwear. If you no longer have your exchange card, please download, print and complete the form by clicking here.
HOT TIP: In some countries PayPal offers a service that covers your return shipment costs. If you paid for your original order via PayPal, please see PayPal's website for your country to determine whether this applies to you and ensure that you follow their guidelines.
Return for Store Credit
Prefer a return for store credit instead of an exchange? No problem! This is also a great option if your desired item is out of stock. Our store credit comes in the form of a gift voucher and is valid for three months from issuance.
Ark Swimwear does not offer refunds unless goods are received in a faulty condition.
Ark Swimwear does not offer cancellations - when you confirm payment, you are agreeing to commit to your purchase.
ARK SWIMWEAR RESERVES THE RIGHT TO REFUSE THE PACKAGE AND/OR RETURN THE ITEM(S) BACK TO THE SENDER AT THE CUSTOMER’S COST SHOULD THE ITEM(S) NOT ABIDE BY THE ABOVE CONDITIONS.