FAULTY OR DAMAGED ITEMS

Whilst we hope this never happens, if you believe your swimwear is faulty or damaged, please accept our apology. Email us on returns@arkswimwear.com with your name, order number and a photo of the faulty or damaged item. Our Customer Support team will work with you to issue a replacement in the first instance. Failing that, a refund will be provided.

EXCHANGES

In line with your rights and obligations as a consumer, we happily accept exchanges, provided you meet the conditions outlined below. Your order came with an exchange card, which you must complete and enclose with the returned swimwear. If you no longer have your exchange card, please download, print and complete the form by clicking here.

EXCHANGE CONDITIONS: 1) the swimwear must be in 'as-new' condition – unwashed, unworn and unused with any tags or sanitary liners still attached (where applicable), free of any perfume or other substances. You are, however, more than welcome to try it on – just keep your underwear on underneath and try-on after a shower, before you put on any deodorants or creams. Every return is inspected by our team and if these conditions are not met, the items will be returned to you at your cost.
2) you must post a completed Exchange Card and the returned swimwear within 30 days of receiving your order
3) the swimwear should be neatly packaged and well protected so it arrives to us in the same condition that it was sent - this includes the cotton bags and their correct barcode labels. It is not necessary to send returned items in the gift box
4) once you post your item back, it is your responsibility to check your tracking number to see when it arrives to us. Ark Swimwear will not accept responsibility for lost or delayed items. If this is a concern, ensure you take insurance out on your return postage
5) we will only accept one exchange per order. To clarify, we do not exchange goods that have already been exchanged
6) whilst we endeavour to process within 48 hours, you should allow up to ten (10) business days for us to process your return and issue your store credit or send your new requested item.
EXCHANGE PROCESS: 1) fill out the exchange form that was included inside your gift box
2) if you have an account with us, ensure your details are correct – specifically your shipping address and phone number.
3) pack the swimwear back into the cotton bags, ensuring you have the correct label on the bag. Either reuse the original Ark Swimwear bubble bag, or use your own protective satchel. You do not need to include the gift box - this is yours to keep and reuse. Ensure you keep your tracking details and post to: Ark Swimwear Returns, Level 2, 577 Pittwater Road, Brookvale NSW 2100, Australia
4) follow your tracking to determine when the swimwear arrives at Ark Swimwear (this is your responsibility, not ours)
5) if you are returning 1 item only, we will send out your replacement after we have processed your return. If you are returning 2 or more items, we will issue you a Store Credit so that you can purchase your new items in your own time. You will receive an email from us as soon as this is issued (make sure you save us to your safe list with your email client!). All items shipped for an exchange or using Store Credit from a return will be shipped via a standard service. If you need it shipped via Express, please get in touch with our team at support@arkswimwear.com
6) whilst we endeavour to process within 48 hours, you should allow up to ten (10) business days for us to process your return and issue your store credit or send your new requested item. Your Store Credit is valid for twelve months from issuance.
7) orders placed using a Store Credit from a return will be shipped via standard post (not Express), unless you include a further purchase with your order, which we will then automatically upgrade to Express Shipping.

TIP: In some countries PayPal offers a service that covers your return shipment costs. If you paid for your original order via PayPal, please see PayPal's website for your country to determine whether this applies to you and ensure that you follow their guidelines.

REFUNDS:

Ark Swimwear does not offer refunds unless goods are received in a faulty condition and we cannot rectify it.

CANCELLATIONS:

Ark Swimwear does not offer cancellations - when you confirm payment, you are agreeing to commit to your purchase.