Shop By Category
Navigate
We'll get your new ones to you, on the house.
New Online Returns Portal.
We understand sizing can be hard! We also appreciate that you don't always know what suits your body until you've tried it on. We're proud to offer returns for any reason.
We are big believers of mindful shopping.
Thinking of buying? No one wants to go through the returns process, including us, so we have invested heavily on prevention through our Size & Fit Guide. Please take the time to read it, compare your measurements to the 5 models and swipe through the images of front, back and side of the styles you’re considering. It should give you all the info you need to make a confident and informed decision. Rest assured, if it doesn't quite fit you can return for 100% Store Credit.
Thinking of returning? Don’t forget we are all about that second-skin look and feel! If you want to achieve the same look as our campaign imagery, your pieces should feel tight when new – read our guides to understand how tight it should be for each style. Also, make sure you sort out your tan lines before you decide whether a cut suits you or not - it makes a world of difference!
Trying them on a second time really helps.
After you’ve worn them wet a few times, allowing them to dry on your body, your pieces will mould to your body – stretching where they’re under tension - they will become tailor-made to your body and curves.
Swimwear is like lingerie - it's of sanitary nature. There's a significant number of returns that we cannot restock and resell, so please understand that we do not encourage you to use your home as a changing room. Please also note that we go through a strict inspection process when we receive returns – so please only try your swimwear on after a shower, before you put on any lotions, creams, makeup or deodorant.
We accept returns of unworn, unwashed and undamaged items within 30 days of receipt, for 100% Store Credit, or a Refund at a fee (see below for more detail).
All our policies are in line with the ACCC. In addition to this, we have extended to offer 100% Store Credit or a Partial Refund with a fee, provided you meet the conditions outlined below. You will need to be signed in to your Ark Swimwear account to submit an online return request. We will only accept returned item(s) that have been submitted using our returns portal.
You’re more than welcome to return your item(s) for Store Credit, but before you ship your item(s) back ensure you follow the below. If you’re not going to keep your items, you need to care for them as much as we do.
1) The swimwear must be in 'as-new' condition - unwashed, unworn and unused.We have an Online Returns Portal which will guide you through the process. To access, you will need to be logged in to your account. You're more than welcome to return your item(s) for Store Credit or Refund (see below), but before you ship your item(s) back ensure you follow the below.
1) Log in to your Ark Swimwear account. If you checked out as a Guest, you will need to complete your account setup by selecting Forgot Password. Your past and future orders will automatically link to your accountOnce your return has been resolved, your 100% Store Credit will be added to your account. To see your Store Credit balance click here.
Your Store Credit is valid for three (3) years.
Orders placed using Store Credit will be shipped via regular mail.
Once your Store Credit has been issued, we cannot transfer your Store Credit to a Refund.
We do not offer cancellations - when you confirm payment, you are agreeing to commit to your purchase.
We do not offer exchanges. Instead, select the "Store Credit" Return Reason when submitting your online return. Returning for Store Credit allows you to ensure it goes to the correct address, enables you to choose Express shipping if preferred, and you can also select a different item if you've changed your mind in the meantime. Our 'Return for Store Credit' option is up to 5 business days quicker than if we were to offer exchanges.
We will do everything we can to edit your order however, we may not see your enquiry in time as we aim to dispatch within 24hours.
If we haven't covered everything, please contact us at support@arkswimwear.com
Login and Registration Form