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Ark Swimwear Pty Ltd ACN 608 773 628 is committed to protecting the privacy of customers' information. We take all reasonable steps to follow practices and procedures that:
We may update this Privacy Policy from time to time, so we suggest you check the policy regularly to make sure you have up-to-date information.
If you are under sixteen, you must get permission from your parent or guardian before you:
1. WHY WE NEED TO COLLECT PERSONAL INFORMATION
Under the Privacy Act 1988 (Cth), 'personal information' means "information or an opinion about an identified individual, or an individual who is reasonably identifiable". The information/ opinion does not have to be recorded in writing or be true.
We collect personal information from customers so that we can:
2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information directly from you when you:
When you visit www.arkswimwear.com, information relating to your visit and how you use the site may be collected (e.g. your IP address, the web pages you visit, and the length of your visit). Some of this may be personal information. We may use a third party service provider to collect and store information about use of our website(s). That third party may use cookies to provide its services (see "About Cookies" in section 11).
3. THE KINDS OF PERSONAL INFORMATION WE COLLECT
We may collect:
When you use a credit or debit card to buy from us online, your details are automatically transferred to a third party website for payment processing. Note that the privacy policy of the payment processor will apply to the card information you supply when completing the transaction.
4. HOW WE USE YOUR PERSONAL INFORMATION AND WHO WE DISCLOSE IT TO
MARKETING CONSENT AND OPT OUT
By agreeing to our website terms and conditions you are consenting to us using your personal information for direct marketing and social media marketing. At any time, you can request us to stop sending you marketing communications. Simply email support@arkswimwear.com
DISCLOSURE TO THIRD PARTIES
We do not sell or rent our customers' names, addresses, email addresses or other personal information to third parties. We will only disclose your personal information as permitted by the APPs and as described in this Privacy Policy. We may disclose your personal information to: (a) a company that is "related "to us under the Corporations Act 2001(Cth) (but only for one of the purposes listed at the beginning of this section 4); (b) third parties we engage to help us provide our products and services , or to improve them (e.g. website designers and technical support providers); (c) third parties that provide us with marketing and advertising services (e.g. providers of electronic mailout services); (d) selected third parties who have agreed to work with us to make a joint product/ service offering to you, and who are under strict contractual obligations to treat your personal information confidentially); and (e) a third party that is taking over the assets or operations of one or both of us.
CONSENT TO DISCLOSURES By agreeing to our website terms and conditions, you are consenting to us making the disclosures in (a)-(e) above. Without your consent to these disclosures of your personal information, we will unfortunately be unable to provide you with our online services.
5. DISCLOSURE OUTSIDE AUSTRALIA
We may transfer and store your personal information outside of Australia. We only do so as permitted by the APPs and as described in this Privacy Policy. We will take reasonable steps to protect your personal information where overseas disclosure is required.
6. HOW TO ACCESS AND CORRECT PERSONAL INFORMATION
You can access and correct the personal information by logging into your account via www.arkswimwear.com using your account email address and password you created.
CORRECTION
If you request us to correct personal information we hold about you, we will take reasonable steps to make the correction so that, taking into account the purpose for which we hold the personal information, the information is accurate, up-to-date, complete, relevant and not misleading. If:
REFUSALS
If we refuse to:
If we refuse to correct personal information as requested by you, you may request us to associate with the information a statement that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will then take reasonable steps to associate the statement with the information in a way that makes the statement apparent to users of the information.
7. HOW TO COMPLAIN ABOUT OUR TREATMENT OF YOUR PERSONAL INFORMATION
You can complain about a breach by us of the APPs or a registered privacy code, by emailing support@arkswimwear.com
Initially your complaint will be handled by our Customer Service Team, in accordance with established protocols for the particular type of complaint. If no handling protocol exists for your complaint, it will be referred to the relevant general manager for follow-up.
8. SECURITY
We will take reasonable steps to protect the personal information:
We make every effort to follow industry standard security measures for personal information under our control. All financial information is encrypted during transmission, and we self-certify against industry security standards for payment processing. Only authorised staff and consultants have access (on a restricted basis) to the personal information we collect. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we endeavour to protect information you transmit to us, we cannot ensure or warrant the security of that information, and you transmit it at your own risk. You may be able to configure your browser to advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). Once we receive your transmission, we take reasonable steps to protect the information on our own systems. For more information you might like to refer to the OAIC Guide to Information Security, at:http://www.oaic.gov.au/privacy/privacy-resources/privacy-guides/guide-to-information-security
ACCOUNT DETAILS
When registering on www.arkswimwear.com, you will receive account details including a password of your choice. You are responsible for maintaining the confidentiality of your password and other account details. You are also fully responsible for all activities that occur on your account or involve the use of your password.
9. WHAT HAPPENS IF YOU DON'T PROVIDE THE PERSONAL INFORMATION WE REQUEST
If you do not provide personal information as requested by us we may not be able to respond to an enquiry or provide some or all of our online services (including but not limited to our digital printing services).
10. DESTRUCTION AND DE-IDENTIFICATION OF PERSONAL INFORMATION
We will take reasonable steps to destroy or de-identify personal information if:
11. OTHER MATTERS
UNSOLICITED INFORMATION If we receive unsolicited personal information about you, which we would not have been entitled to collect under the APPs, we will destroy or de-identify that information if it is lawful and reasonable for us to do so.
ABOUT COOKIES Web pages on www.arkswimwear.com may use 'cookies'. These are small files that are placed on your hard disk for data-collection purposes. Like an IP address, a cookie helps a website remember who you are. Cookies can make your subsequent visits to a website more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.
GOVERNMENT-RELATED IDENTIFIERS
We will not adopt, use or disclose any identifier that has been issued by a government or government agency in relation to any individual or personal information.
COPIES OF PRIVACY POLICY
If a person or entity requests a copy of this Privacy Policy in a particular form, we will take reasonable steps to comply with that request.